Approved Contractor
Loxone Certified
Working nationally
20+ years experience
About this work
Either a property has had a smart home system installed but nobody can programme it, maintain it, or get it working properly. Or a renovation is underway and the homeowner has realised that the electrical infrastructure for what they want is more complex than their contractor anticipated.
Both situations are exactly what I do. I design, integrate and commission complex smart home and building automation systems. The South Coast, Hampshire, the New Forest, Dorset and West Sussex are areas I’m actively covering. If you have a project here that needs a specialist, get in touch.
"I don't take on every job. I take on the ones where there's genuine complexity and where getting it right requires someone who understands the whole system."
Founder & Lead Engineer
NICEIC approved. Certified Loxone installer. 20+ years in electrical engineering and automation. The South Coast, Hampshire, the New Forest, Dorset and West Sussex are areas I'm actively covering. If you have a project here that needs a specialist, get in touch.
Heatmiser underfloor heating remediation
Everything Connected
A properly integrated smart home isn’t a collection of individual gadgets that each have their own app. It’s a single system that controls everything connected to the property: lighting, heating and hot water, underfloor heating, automated blinds and shading, audio, network and broadband, security, air quality, and any mechanical services the building has. Every device talks to the same hub. Every function is accessible from one interface, whether you’re standing in the kitchen or on the other side of the world.
The platform I use for this level of integration is Loxone. It sits between consumer smart home products and a full building management system. It’s what I’d specify for any large residential property where the owner wants everything working from a single, reliable interface. I’m a certified Loxone installer, which matters because Loxone is not a plug-and-play product. The design, programming and commissioning require genuine expertise, and getting it wrong is costly to fix.
Planning is most of the job. Before a single cable goes in, I map out exactly what the system needs to do, which devices need to talk to each other, where the infrastructure needs to run, and what the network architecture looks like. That planning work is where I add the most value, and it’s what most installations that go wrong were missing.
Paul Watson working on a complex home automation installation
About The Properties
The South Downs, the New Forest, coastal Dorset, rural Hampshire and West Sussex all have a particular type of property in common. Large, often older buildings that have been substantially renovated. Period farmhouses with modern extensions. Detached rural properties on land with no fibre broadband and intermittent mobile signal. Substantial holiday homes that are occupied part of the year and need to be managed remotely the rest of the time.
I get enquiries from people who spend time between properties. Someone based partly abroad, partly in London, with a home in Hampshire or on the Dorset coast, who wants reliable broadband via Starlink, heating they can control from wherever they are, automated blinds that close when they leave, and a network that ties everything together. That’s a common brief and it’s one I can scope and deliver properly.
I’m also asked to work alongside contractors on renovation projects. Architects, project managers and main contractors who have a client that wants whole-home automation and need a specialist to take responsibility for the infrastructure and controls. I can come in at planning stage, map out the wiring and network requirements, coordinate with other trades, and then commission and programme the finished system. Or I can come in later, once a system has been installed, and sort out what isn’t working.
Remediation & Repair
A significant part of my work is remediation. Smart home systems, underfloor heating controls, Loxone installations, home networks. Properties where the equipment is in place but the system hasn’t been programmed correctly, or was installed by someone who understood the hardware but not the automation layer on top of it.
Heatmiser underfloor heating is a good example. I’m called out regularly to properties where the system is either running permanently or not at all because the controls were never set up correctly. The thermostats are paired to the wrong zones, the wiring centre connections are wrong, the loops haven’t been labelled. I’ve written in detail about the most common Heatmiser installation faults and how to fix them if you want to understand whether your situation matches.
The same applies to Loxone systems. The hardware is installed, the cabling is in, but nobody has configured the logic properly. Lights that don’t respond the way they should. Heating that doesn’t follow the schedule. Blinds that won’t integrate with the lighting scenes. These aren’t hardware faults. They’re programming and commissioning issues, and sorting them out is straightforward once you understand the system properly.
Starlink Installation by Heritage Electrical Automation
Starlink & Proper Connectivity
Reliable broadband is the foundation of any smart home system, and a significant number of properties in Hampshire, Dorset and the South Downs don’t have access to fibre. Starlink has changed that. I install and configure Starlink as part of a full home network installation, integrating it into a properly designed network with Ubiquiti access points, structured cabling, and a configuration that handles everything the smart home system needs. A Starlink dish and a consumer router is not a network. For a property running Loxone, IP cameras, multi-room audio and smart heating simultaneously, the network design matters.
For rural properties where broadband was the reason the heating app never worked or the security cameras kept dropping out, getting the network right first fixes half the problems. I scope the network alongside the automation system from the beginning, rather than treating them as separate jobs.
Full Service Offering
Certified installer. Full system design, programming, and commissioning for large residential properties.
Installation, repair, and full remediation of Heatmiser underfloor heating systems. Called in when others can’t fix it.
Starlink installation and full home network design using Ubiquiti. Structured cabling, correct architecture.
Rako and Lutron lighting design and control. Scenes, schedules, and integration with the whole-home system.
Motorised shading systems that integrate with lighting, heating, and presence detection.
BMS for larger properties. Complete control of mechanical and electrical services from a single interface.
Starlink & Proper Connectivity
I don’t take on every job. I take on the ones where there’s genuine complexity and where getting it right requires someone who understands the whole system, not just one part of it. If you’re looking for someone to fit a single smart thermostat or install a few smart bulbs, I’m not the right fit. If you have a large property, a serious automation brief, or a system that isn’t working the way it should, I’d be glad to talk it through.
Describe what you have, what isn’t working, or what you want to achieve. A call or a WhatsApp message is enough. Photos of your existing installation are useful and save time.
For larger projects I put together a detailed scope before any work starts. You know exactly what you’re commissioning. No vague estimates, no scope creep, no surprises on the job.
Commissioned, programmed, tested. I travel to the South Coast regularly and batch jobs in the area. We work out a timeline that suits the project and the property.
Talk to us about your smart automation project and electrical installations. Although we work nationally, we cannot visit every home to quote, so we may ask you for video footage. Alternatively, start a conversation on What’sApp.
